Report inappropriate behaviour anonymously.

Pilot phase completed.

We give top priority to ensuring our customers feel safe. They should feel safe and comfortable in stations and on trains. SBB therefore tested an anonymous reporting tool as part of a pilot project from December 2023 to mid-April 2024.

With every report, customers helped to improve the visibility of security-related incidents. The reports received during the pilot phase are now being analysed and evaluated by the SBB project team.

The findings will be used to develop recommendations and examine the potential introduction of an anonymous reporting option.

We would like to thank our customers for their valuable input and wish them a safe journey.

Do you require immediate assistance?

Are you or someone else in serious danger? Then call the SBB Transport Police immediately: 0800 117 117 (toll-free).

Would you like to receive a response to your inquiry?

Do you need assistance with ticket or subscription purchases, requesting a refund, have questions regarding SBB, or would like to submit praise or a complaint? Please contact our SBB Contact Center, on 0848 44 66 88 (CHF 0.08/min, daily, round the clock) or via the contact form.